Business Consultant Service Design
--Gand, Belgium--
Are you an experienced and proactive Business Consultant with a passion for Service Design and transforming business processes? Do you have experience in defining, implementing, and optimizing business processes, and are you able to translate complex matters into clear, usable documentation? Then Dibiz is looking for you!
As a Business Consultant at Dibiz, you will work on challenging projects for various clients, focused on improving and innovating their services. You will help organizations shape their processes and services and ensure their successful implementation and operational management. You deliver tangible value by streamlining processes, increasing efficiency, and ensuring customer focus — always with measurable results as a starting point. You guide companies through transitions and actively participate in the implementation so that clients can continue
Your Responsibilities:
- You analyze existing processes for effectiveness, efficiency, and compliance.
- You work closely with clients to define and finalize their operating model, including mapping their current situation.
- You identify bottlenecks and develop improvement plans, supported by data and business cases.
- You translate Service Models into clear Service Descriptions that can be used for quotations and contracts, including clear Roles & Responsibilities.
- You support the development of commercial materials (such as presentation slides, factsheets, or General Terms and Conditions) to effectively communicate the Service Models to sales teams and clients.
- You create detailed implementation roadmaps for Service Models (considering required people, processes, tools and templates, RACI).
- You provide program management, change management, coaching, and hands-on support in the implementation of new services or service processes. This may involve helping to write commercial, outcome-driven service descriptions and supporting project management.
- You assist in the successful onboarding of new Service Models with initial clients to create refe
Your Profile:
- Demonstrable experience as a Business Consultant, preferably with specific expertise in Service Design, process optimization, and implementation.
- Strong analytical skills and the ability to understand and document complex processes.
- Commercial insight and the ability to translate complex concepts into clear, commercial, outcome-driven descriptions.
- Experience with process optimization, consultancy, or operations, and leading changes from a business drive towards digitalization opportunities.
- Strong communication skills: you can easily interact with both the work floor and management.
- You have experience with client-facing work, both remotely and on-site.
- A 'can-do' mentality where you are proactive and able to bring structure. You can effortlessly manage multiple tasks or aspects within a project.
- A relevant Bachelor's or Master's degree in Business Administration, Commercial Sciences, Economics, or a similar field.
What you don't do:
- Create reports that end up in a drawer.
- Work without clear measurable objectives.
- Optimize processes without considering people and customers.
What Do We Offer?
- A challenging role as a Business Consultant at Dibiz, with diverse projects for interesting clients.
- The opportunity to make strategic and operational impact on the service provision of organizations.
- A dynamic working environment where you collaborate with experienced colleagues.
- The chance to contribute to a young, rapidly expanding company.